Questions are welcome.
Clear answers are our promise.

AcePlus Pharmacy is an independent retail and community pharmacy operated by AcePlus Integrated Healthcare Sdn Bhd in Iskandar Puteri, Johor. Our pharmacist provides guidance, and we stock products made by other companies. We do not manufacture our own health products or have any affiliation with similarly named healthcare product manufacturers or wholesale brand owners.

Please present your prescription in person at our pharmacy before we process your refill. You can check availability before visiting via WhatsApp. Our pharmacists will explain how to take your medicine and answer your questions.

That is precisely why we exist! We provide clear, plain-language written guidelines and offer a sit-down consultation in our private counseling room to walk through every detail.

Absolutely. Important health conversations should never happen at a crowded cash register. We have a dedicated, comfortable Private Counseling Room for confidential discussions.

No. Plain-language guidance and answering your questions is part of our core promise—not an add-on service.

Bring your symptoms to us first. We practice Guidance Over Selling, meaning we recommend only what you genuinely need based on your health history and current medications.

Local delivery is available for eligible products within our community area. WhatsApp us to check eligibility and arrangements. For prescription medicines, you must present your prescription in person at our pharmacy before processing.

Aceplus Membership is a lifetime-free rewards program. For every RM1 spent on eligible items, you earn 1 point. Once you collect 1,000 points, you can redeem RM5 off your purchase.

No. Membership is free for life. You can sign up in-store or directly through our WhatsApp chat.

Every RM1 spent on eligible items earns 1 point. You can redeem 1,000 points for RM5 off. Some items are not eligible for point collection.

Absolutely. We treat your privacy with the highest level of security. Your medical records and prescription details are strictly confidential and fully compliant with Malaysia privacy standards. You can read our Privacy Policy for more details.

Never. We are a community pharmacy built on trust—not a data broker. Your personal details, contact information, and health records are used solely to manage your care at Aceplus.

Please present your prescription in person at our pharmacy before we process it. Use our official WhatsApp business chat to check availability, ask general questions or plan your visit.

You are always in control of your information. Simply ask our team in person or message us on WhatsApp, and we will update or remove your profile details right away.

For safety and public health regulations, once a prescription medication leaves our pharmacy, it cannot be returned or re-dispensed. However, if there was an issue with your order or label, please let us know immediately so we can make it right. For other products, please refer to our Exchange, Return and Refund Policy.

We hold ourselves to the highest clinical standards, but if an error occurs, we take immediate responsibility. Contact us right away via WhatsApp or phone, and we will replace your medication or correct your order at zero cost to you.

Yes! In general, unopened, unused over-the-counter products and health devices in their original packaging can be returned or exchanged within seven days of purchase with a receipt. For more details, refer to our Exchange, Return and Refund Policy or WhatsApp us.